The Diploma in Total Quality Management is intended for both Manufacturing and Service Industries. It offers participants a unique opportunity to enhance their skills in the area of Total Quality Management and introduces them to the modern tools and techniques necessary for establishing quality systems that satisfy the requirements of international standards.

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

The Diploma in Total Quality Management is an interdisciplinary program with streams of modules in various aspects of quality management.

• Formulate an integrative business project through the application of multidisciplinary knowledge.
  
  
• Analyze the impact of decisions and actions on stakeholders including interpersonal, societal, environmental, and organizational considerations.
  
  
• Develop skills to generate novel and value-creating products, processes, or organizational forms.
  
  
• Demonstrate professional interaction and communication skills.
  
  
• Apply skills appropriate for senior management professionals, including: analytic thinking, clear communication, effective teamwork, global perspective and ethical practices
  

Module 1: The Basic Six Sigma Breakthrough Improvement Process.

Module 2: Statistical Quality Control.

Module 3: Planning for Top Quality

Module 4: Standards for Quality and Environmental Management Systems

Module 5: Managing the Quality Functions

Module 6: Project Management